SAP Hybris C4C Cloud Training | SAP Hybris C4C Cloud Online Training 

1) SAP Hybris Cloud for Customer Project Implementation C4C10

• Introduction to SAP Hybris Cloud for Customer
• Working with SAP Hybris Cloud for Customer
• Accounts and Contract Management
• Product and Price Lists
• Organization Structure
• Territory Management
• User and Business Role Management
• Data Migration
• Integration
• Notification and Workflow
• Personalization and Extensibility
• Analytics Framework
• Mobile
• Solution Walkthrough and Test Plans
• Preparing for Go-Live

2) SAP Hybris Cloud for Sales C4C12

• Introduction to SAP Hybris Cloud for Sales/Marketing
• Target Group
• Campaigns
• Lead Scores
• Content (E mail Templates)
• Marketing funds
• Lead Management
• Partner determination procedure
• Status management
• DATE /TEXT MANAGEMENT
• Opportunity Management
• Quotation Management
• Order Management
• Activity Management
• Visit Planning and Execution
• Partner Channel Management
• Sales Planning and Forecasting
• Pricing
• Account 360 & Sales Intelligence

3) Influencer Map SAP Hybris Cloud for Service C4C14

• Introduction to SAP Hybris Cloud for Service
• Communication Channels
• Service Levels, Categories & Work Distribution
• Knowledge Base
• Registered Products & Installed base
• Warranty Management
• Maintenance Plan
• Resource Scheduling and Time Recording
• Contracts
• Templates & Reporting
• Visit Scheduler
• Case Management
• ERP Integration
• SAP Hybris Cloud for Service – Hybris Commerce Integration

4) Interaction center/Customer service

• ERMS
• CTI
• CHAT
• SMS
• Gmail integration
• Groupware Integration
• Social Media Messages

5) SAP Hybris Cloud for Customer – Integration C4C50

• Integration Overview
• Introduction to SAP Hybris Cloud for Customer Integration
• Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
• C4C integration with ERP using SAP HANA Cloud Integration
• Configure Integration in Cloud Solution
• Communication set Up
• Communication Arrangement
• Maintain ERP Number Ranges
• Perform Code List Mapping
• Create ID Mapping
• ID Mapping using the Microsoft Excel Template
• Data Load Phase: Perform Initial Data Load
• Data Load Phase: Perform Delta Load
• Monitor Phase: Monitor Message Flow Across Systems

6) Integration Process of Sales & Service

• Account 360 Overview
• Integration Opportunity Follow Up Document in ERP
• Opportunity with Customer Quote Processing in ERP
• Opportunity with Sales Order Processing in ERP
• Creation of Sales Quote Follow Up Document in ERP
• Creation of Ticket Follow Up Document in SAP ERP
• External Pricing Produces Real Time Price Request